SHIPPING & RETURNS
SHIPPING & DELIVERY
DOMESTIC SHIPPING: SHIPPING CHARGES: Shipping is free within India for orders above Rs. 1000. Any order value less than Rs. 1000, you will see the shipping amount during checkout. DOMESTIC SHIPPING TIMELINE: Orders are dispatched within 3 working days or as per the delivery timelines mentioned in product description. For any customizations or made-to-order, look for shipping info on the product page for individual shipping times. Once dispatched from our end, the delivery timeline will depend on the shipping company. Usually, it takes 5 – 7 Business Days to deliver within India. Note: The delivery timelines above are indicative only. Since we rely on our shipping companies for delivery, this timeline can vary due to factors that are outside our control. INTERNATIONAL SHIPPING: SHIPPING CHARGES: For International Shipping, the charges are calculated based on the volumetric weight, actual weight, and destination. Please reach out to us for a quotation of the shipping charge before placing the order. Call or Whatsapp us at +91 83095 86642 or email us at silklane.store@gmail.com. Note: Our website does not recognize international shipping while you place an order with international delivery address. Hence, it still shows, Free Shipping on & above order value of Rs 1000. International shipping is NOT FREE. Once you pay the shipping charges to us, we will dispatch your order. DUTIES & TAXES FOR INTERNATIONAL ORDERS: Duties & Taxes for international orders are not included in your order, and are over and above any shipping charges paid to us. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping companies at the time of your order delivery after you receive an invoice by the shipping agent. INTERNATIONAL SHIPPING TIMELINE: Orders are dispatched within 3 working days or as per the delivery timelines mentioned in individual product description page. Once orders are dispatched from our end, the delivery timelines will depend on the shipping company. Usually, it takes 5 – 7 Business Days to deliver anywhere in the world. Note: The delivery timelines above are indicative only. The timelines may vary due to external factors that are beyond our control. CASH ON DELIVERY: We do not have Cash On Delivery option.
REFUND AND RETURN POLICY
Silklane strives to give you a great online shopping experience with beautiful handpainted/handcrafted products. As a policy, we do not offer refund or return of products once the order is placed. Note: 1. Handmade & Handpainted products may have minute imperfections in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Refund will not be applicable in such scenario. 2. Wooden products may develop hairline cracks with change of temperature & climate and with time. This is a natural process. Refund will not be applicable in such scenario. 3. Handmade or handpainted or Handcrafted products will not be exactly similar to each other in terms of color shades, texture, painting, polish, finish, shape, weight, size. The photograph will not be exact representation of the product, you receive, but of course similar. Any dispute, Refund will not be applicable in such scenario. 4. In case where customer has provided wrong or incomplete delivery address and our Shipping Partner failed to deliver after 3 attempts OR the recipient refused to accept the delivery, Refund will not be applicable. Customer will need to pay additional shipping charges to initiate dispatch process again from our end. 5. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping Agency, Refund will not be applicable. Disclaimer: All policies are subject to change without prior notice.
TRACKING YOUR ORDERS
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. We will share the tracking ID to your mail ID or contact number once it is shipped.
PRIVACY POLICY
This privacy policy sets out how www.silklanestore.com uses and protects any information that you give www.silklanestore.com when you use this website. www.silklanestore.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. www.silklanestore.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 1, 2024. What we collect: We may collect the following information: • name and date of birth • contact information including email address • demographic information such as postcode, preferences and interests • other information relevant to customer surveys and/or offers What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • Internal record keeping. • We may use the information to improve our products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways: • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at silklane.store@gmail.com • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Contacting Us: If there are any questions regarding this privacy policy, you may contact us using the information below: Email: silklane.store@gmail.com